1 hour ticket response
Timely assistance is our leading task and this is why we’ve got a team of proficient support engineers who are eager to provide a swift reply to any question that you might possibly have. Simply open your client support ticket from the Web Control Panel and we will respond back to you within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A First–Class Client Care Service
Each member of our customer care team has lots of years of experience in the Linux cloud hosting arena and the majority of them have worked for us for at least five years. They all are eager to answer all your inquiries in the most efficient manner possible.
An Intuitive Help Center
To help you get a quick tip on how you can use a given service, we have integrated a really intuitive Help Center section in our Web Control Panel. You can browse through an extensive collection of web hosting account management articles and website management articles, have a peek at the F.A.Q. database or check out our instructional video tutorials.