A 1–Hour Response Time Guarantee
Each help request you send to us will be attended to within maximum 1 hour. In case your support ticket or email requires additional assistance from an administrator, we will without delay forward it and leave a note to notify you that your matter is being worked on. If you make use of the Administration Services package, all of the server management tasks included there will be executed at a time that is suitable for you.
An Outstanding Client Care Service
Our tech support staff will be at your disposal round–the–clock should you need help working with our Web Control Panel or with any of the applications that we have pre–installed on your behalf on the server. Furthermore if you require assistance with the standard admin tasks on your dedicated hosting server, you can take a glance at the Administration Services package, that includes data backup hard disk drive storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
We have provided the Web Control Panel with a detailed knowledgebase, which includes in–depth explanations of its features and functionalities. In addition, we have created exhaustive video tutorials that will further disclose to you how to perform a given operation or solve a regularly experienced problem. The educational articles and the tutorial video clips are easily reachable from every Web Control Panel section via the Help and Videos buttons situated in the top right corner.