A 99.9% Server Uptime
Our cloud hosting system is based on a stable, enterprise–grade hardware architecture and a significantly customized Linux version. Thus, no matter what your site is, or how many website visitors you have, or even if there is a denial–of–service attack, our web hosting servers will stay up and your websites will stay visible online.
All Linux cloud hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to provide a high–quality hosting service, you can rarely count on the default network configuration in a datacenter. We’ve set up our very own custom network in an effort to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, irrespective of which data centers you opt for: our datacenter in USA, our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe or our datacenter in Australia, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re unhappy with our hosting services, or if you think that they are insufficient, or if you decide that you must use a Linux VPS instead of a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain complete control over your domains even when you cancel your account with us.
24/7 Technical Support
We’ve cautiously picked each individual member of our 24x7 support staff to make sure that we can provide the best help desk service you can possibly get. Each one of our support engineers has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. And they’re available to you 24/7 – you’ll be able to touch base with them at any moment and they’ll respond back to you as soon as possible.
Their average response time is well under twenty minutes, whilst with other hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in under 1 hour.