Learn what exactly phone support entails within the web hosting world.
Though this isn't the mainfactor in order to recognize a reliable cloud hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you can reach someone if you're in need of help. The phone support for website hosting services may vary from general to dedicated, which means that the problems which can be resolved through a call vary depending on the particular supplier. In the general case, these matters are more basic and include billing or 1st level tech issues because more difficult matters generally need a support ticket where both you and the system administrators can track what's going on with a specific issue. However, being able to call your provider will save you lots of time and efforts for the countless small issues that may eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Hosting
We believe that having the option to consult with a live agent is rather important, so we have three support lines around the globe (USA, UK and Australia) and you'll be able to contact us on the phone for fourteen hours every day. If you consider acquiring one of our Linux cloud hosting
, for instance, you are able to call us and learn more about our services before placing your order to make sure that we do cover all the system requirements for your sites. After your purchase, you'll be able to call us about all the sales and billing difficulties you may experience, or receive any general or basic tech info you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, that will help you follow the communication and any new developments in the resolution of an issue.