If you ever have any questions related to your web hosting plan or if you experience a problem with your websites, you will have to touch base with the respective web hosting company’s tech support team. It may not make any difference how soon they’ll reply if you have an enquiry of a generic nature, but an issue such as an aborted software application update, for example, may lead to your site becoming damaged or inaccessible on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be out of order. If you offer goods or services online, any outage will badly influence your site and you can lose current or potential clients. Many hosting providers, primarily resellers, respond to trouble tickets and emails within twenty four hours, but in the online space this is far too long, as customers will hardly ever return to a site that’s not functioning correctly for long time periods.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting
come with a sixty-minute response time guarantee, which goes to say that irrespective of what query or obstacle you may have, we will always be there to lend a hand. In reality, it seldom takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both technical and sales matters. Our customer care staff members will be at your disposal 24/7, even on weekends and legal holidays, which goes to say that you’ll obtain timely support at any time. We realize how valuable time can be, so by the time we answer your support ticket or email, we will have enquired into the issue and, in case we haven’t sorted it out, we will provide you with more details about what you need to do on your end, if the case necessitates this. With our support service, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time of day or night it is.