A live chat is among the many channels of communication provided by some hosting providers as part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand anything as compared to a phone call with a representative. Furthermore, when the issue that you experience requires some time to be investigated and dealt with, you can do something different at the same time instead of just waiting, as you'd have to do if you call. Also, you can use a live chat support service free of cost provided that you have Internet accessibility even when your hosting supplier is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we supply live chat support as well. You'll be able to get in touch with us every day, which includes weekends and holidays, and we will give you more info about the Linux cloud hosting that we provide if you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for solely technical matters you'll have to open a ticket to our technical support team, as such issues need more time to be taken care of, you may still contact us on the live chat for some technical information. For example, we can assist you to set up an email address in your email client or troubleshoot multiple issues, saving you lots of time. Even when our phone lines are already off for the day, you can talk with a live person.