A ticketing system is the most common correspondence channel that hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve an issue that requires some time to investigate or that needs to be forwarded to an admin. Thus, all responses provided by either side will be stored in one place in case someone else needs to work on the issue in question and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts in order to do some procedure or to get in touch with the hosting company’s help desk team. If you wish to administer a number of domains and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it can take a substantial length of time for the provider to reply to your tickets.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your files or changing different account settings. The ticketing system is being monitored 24/7 by our client service team members and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain support. Unlike other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request info relating to any billing or technical issue. Moreover, you can read a selection of articles, which will help you deal with the most commonly faced complications yourself.